When you make a reclaim request, and it is validated by our team, your client receives an email, to informing of the debit, as well as the reason for the reclaim request.

The email specifies that customers may still take legal action, under any legislation applicable to the transaction.

If your customer wishes to dispute this reclaim, we invite him to contact us by email.

We save you time by handling the entire dispute for you.

The supporting documents provided are not forwarded the client