A recovery refers to all the procedures carried out by a creditor to recover the sums owed to him by a debtor. 

If an attempt to collect a debt fails (because of a bank card declared lost or stolen, a bank repudiation, etc.) and several attempts to debit the debtor's bank account are unsuccessful, and calls remain unanswered, we launch a recovery procedure: calls, reminders and formal notices from our partner, a recovery specialist.